FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room and night.
• Is breakfast included in the price and what type of breakfast?
  Buffet breakfast is included in the price.
• Can we settle the bill on arrival?
  You can settle the bill on arrival or on departure.
• Which languages are spoken at the reception?
  The receptionist can speak English and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 3 floors in the hotel. There is an elevator in the hotel but only till the second floor. The third floor is accessible from the second floor by stairs.
• Are there quiet, private, romantic rooms?
  There are quiet and romantic rooms available in the hotel.
• Do the rooms/apartments have a terrace/courtyard?
  No, they do not.
• Do the rooms/apartments have a balcony?
  No, they do not.
• Do you have non smoking rooms/apartments?
  There are non smoking rooms in the hotel.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  There are SAT-TV with international channels in the rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  There is a telephone with direct dialling in the rooms.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  There is air conditioning in the rooms all year round and it is free of charge.
• Do you have an Internet/E-Mail point in the Property?
  There is Internet point in the hotel lobby.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  We can park your car in the safe guarded indoor garage nearby the hotel. We will park your car after your arrival and pick up it on departure or on request.
• Where can we rent a car?
  Our hotel receptionist will help you to rent a car.
• Which is the nearest airport?
  The nearest airport is Prague Ruzyne.
• Do you have a pickup or shuttle service from and to the airport?
  We provide transfer service from the airport or a railway station to the hotel and back.
• Which is the nearest railway station?
  Prague Holesovice or Prague Main station (Hlavni nadrazi).
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  Yes, pets are welcome and it is free of charge.
• Is there a restaurant in the Property?
  There is Wallenstein restaurant in the hotel.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  There is WIFI Internet connection in the hotel. You can use your modem to surf directly from your hotel room.